Apple provides service for iPhone products with defects in materials and workmanship under the iPhone
warranty or applicable consumer law. This document helps you identify conditions that affect whether Apple
covers service.
NOTE: This document applies to iPhone 5 only.
Apple warrants iPhone against defects in materials and workmanship when used normally in accordance with
Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the enduser
purchaser. The iPhone warranty covers failures caused solely by manufacturing defects, regardless of
accidental damage. The warranty does not apply to cosmetic damage, including but not limited to scratches,
dents and broken plastic on ports or to defects caused by normal wear and tear or otherwise due to the normal
aging of the device.
Benefits under the manufacturer's warranty are in addition to rights provided by consumer law. For details,
refer to Apple - Additional Legal Rights for Consumers.
Purpose of Visual/Mechanical Inspection
The Visual/Mechanical Inspection (VMI) will help you determine whether a user's described issue with the
iPhone was caused by a defect in materials and workmanship, accidental damage or an unauthorized
modification, and then determine which service type to use. Defects in materials and workmanship are
eligible for service under Apple's Limited Warranty or applicable consumer law. Some forms of accidental
damage may be eligible for service under an Apple Protection Plan (APP) or AppleCare+ (where available) or
for out-of-warranty service at a cost to the user.
Service Eligibility
■ Eligible Damage: Damage caused by defects in materials or workmanship and some forms of
accidental damage, for example liquid contact. See Guidelines for Damage Classification and Reference
Photos (page 8) for examples of damage that is eligible for service under Apple's limited warranty,
AppleCare Protection Plan, AppleCare + (where available) or applicable consumer law or for out-ofwarranty
service at a cost to the user.
■ Ineligible Damage: Severe or catastrophic damage caused by accident, abuse, disassembly or
unauthorized service or modification is ineligible for service under Apple's Limited Warranty or for outof-
warranty service. See Guidelines for Damage Classification and Reference Photos (page 8) for
examples of damage that is ineligible for service. Devices with this type of damage should be returned
to the user un-repaired.
Note: Catastrophic damage may be covered for AppleCare+ users in certain countries. Refer to Apple
Support article OP691: Coverage eligibility for products covered by AppleCare+ for more information.
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