Make sure battery is minimum 25% charged
1. Switch phone off
2. Take out battery and re-insert it
3. Hold the letter r and power on button
4. Phone will start and loading picture will appear on screen
5. Phone will restart again
6. Now let go of the r and power button
This will remove privacy lock and reset to original factory settings
1. Switch phone off
2. Take out battery and re-insert it
3. Hold the letter r and power on button
4. Phone will start and loading picture will appear on screen
5. Phone will restart again
6. Now let go of the r and power button
This will remove privacy lock and reset to original factory settings