Always remember to Backup your phone before performing resets as your data may be lost. Its can erase more than Soft Reset But mork workful also.
Try the "3 Finger Deep Reset". Power off your Phone, Depress and hold these Threekeys simultaneously "*" "3""Dial key/Green phone" and Then power on phone using the on/off button whilst keeping the three keys Depressed until you hear start-up tone.
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