procedure:
Press and hold the Home key+Power button simultaneuously.
From the Recovery screen (exclamation point with an android figure), press the Search key.
Touch wipe data/factory reset then touch Ok (located in the lower-left).
If the touch screen is not functioning, utilize the Volume keys (up / down) to highlight and the Camera key to select.
Touch Yes -- delete all user data then touch Ok.
Allow the factory reset process to complete (approximately 1 minute).
Ensure reboot system now is highlighted then touch Ok.
